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Support & Information

Shipping

How your order reaches you
Delivery time
7-12 days est.
After order is filled
Free shipping
Orders $150+
Standard rate otherwise
Orders filled
3-5 days est.
Before dispatch

Orders are typically filled within 3-5 business days (est.). Once your order ships, delivery usually takes 7-12 days (est.). You'll receive a tracking number by email once your parcel leaves our warehouse.

Free shipping on orders over $150.

Returns

Our 30-day policy

We accept returns within 30 days of delivery on most parts. To qualify, items must be:

  • Unused and uninstalled — no signs of wear, damage, or installation attempts
  • In original packaging where applicable
  • Accompanied by proof of purchase (order number or receipt)

Refunds are issued to the original payment method within 5–7 business days of the return being received and inspected. Return shipping is the buyer's responsibility unless the part was shipped in error or arrived damaged.

Non-returnable items: Electrical components cannot be returned under any circumstances. Special-order parts and any item showing signs of use or installation also cannot be returned.

A 15% restocking fee applies to all accepted returns.

To start a return, email us (see Contact below) with your order number and the part(s) you'd like to send back. We'll reply with return instructions.

Frequently asked questions

Common questions, quick answers
How do I know if a part fits my tool?
You need both your tool's model number and its type number (the type is stamped on the tool's nameplate alongside the model). Browse by model in the catalog, select your type, and the exploded diagram and parts list update to that exact model and type so you can match your part before ordering. If you're unsure, contact us with your model number and type number.
Are these genuine OEM parts?
Yes — parts listed in our catalog are sourced from the original manufacturer supply chain (DeWalt, Black & Decker, Bostitch, Craftsman). We don't sell aftermarket knockoffs.
What if my part isn't listed or is marked unavailable?
Discontinued or end-of-life parts sometimes show as "Unknown" or "Contact for availability." Send us the model and part number — we can check with our suppliers and often find stock that isn't reflected live in the catalog.
What payment methods do you accept?
We process payment through PayPal, which accepts credit card, debit card, bank transfer, and PayPal balance. No PayPal account is required to check out.
How do I cancel or modify an order?
If your order hasn't shipped yet, email us with your order number as soon as possible and we'll cancel or adjust it. Once an order has been dispatched, it falls under our standard return policy.
Do you offer instruction manuals or repair guides?
We don't host manuals directly, but most older DeWalt, Black & Decker, Bostitch, and Craftsman manuals are available through the manufacturer's website or general search. If you can't find one, email us with the model number and we'll point you to what we know of.

Contact us

Questions, orders, returns
Phone
Hours
Mon-Fri 9am-5pm EST
Florida, USA

For the fastest response, include your order number, model number, and type number when contacting us.

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